Welcome to [Level AI](https://thelevel.ai/) – a Series B startup in Mountain View, CA, transforming the Customer Experience landscape with top-tier VC support and Silicon Valley expertise. Our mission: revolutionize customer sales experiences through cutting-edge speech AI, NLP/NLU, and information retrieval systems.

Empowering contact center stakeholders with real-time insights, our tech facilitates data-driven decision-making for contact centers, enhancing service levels and agent performance. As a vital team member, you'll work on high-impact projects shaping the future of AI-driven enterprise applications alongside experts from Amazon, Facebook, Google, and more. At Level AI, expect a dynamic journey of fun, learning, and growth. Ready to redefine possibilities? Join us!

**Competencies :** NodeJS, Python, Javascript, Browser Extension, Relational database understanding (viz: PostgreSQL, SQL), OLAP, BigQuery, ETL, Database design, Strong experience in designing REST APIs, Cache, Redis, Celery, Kafka, CI/CD, GCP, Kubernetes and Docker

### **Responsibilties :**

- Innovate, build, and invent on the behalf of our customers.
- Write clean, maintainable and reusable code along with test cases.
- Plan, execute and maintain entire products/features which millions of customers will experience.
- Keep an eye on making the product modular and scalable.
- Optimize applications for maximum speed and scalability
- Mentor junior developers.
- Drive best practices and engineering excellence.
- Ability to design and code the right solutions starting with broadly defined problems.
- Drive best practices and engineering excellence.
- Work with other team members to develop the architecture and design of new and current systems.
- Work in an agile environment to deliver a high-quality Product.
- Collaborate with different teams to develop scalable systems and improve product outcomes.

### **We'll love to explore more about you if you have :**

- Bachelor’s degree in Engineering with a minimum of 6+ Software engineering experience preferably within a startup environment where you've previously delivered high-quality products to users.
- Experience in building fault tolerant data pipeline with huge data is plus.
- Deep understanding of OLAP is a big plus.
- Extremely good understanding of **relational database understanding (viz: PostgreSQL, SQL).**
- Being able to understand & design REST APIs is critical to ensure any reasonably complex functionality within the product.
- Strong breadth of experience with expertise in **Node.JS(BE) and JavaScript.**
- Good understanding of **OOP concepts, Data Structures and Algorithms.**
- Expertise in **designing applications** at scale, using relational and/or non-relational databases.
- Expertise in **Database design** along with **load balancing**[.](http://balancing.experience/)
- Experience with **multithreaded architectures, web services, and caching**[.](http://caching.ability/)
- Excellent analytical and problem-solving abilities.
- Ability to independently work and thrive in a fast-paced environment.
- Working knowledge of **CI/CD**, and experience with event-driven systems.
- Knowledge of Python, GCP, and Docker is a plus.
- Understanding of Snowflake, BigQuery, ETL is a plus.
- Experience in B2B enterprise project execution

Compensation : We offer market-leading compensation, based on the skills and aptitude of the candidate.

To learn more visit : https://thelevel.ai/

Funding : https://www.crunchbase.com/organization/level-ai

LinkedIn : https://www.linkedin.com/company/level-ai/

Our AI platform : https://www.youtube.com/watch?v=g06q2V_kb-s

Lead Backend Engineer - Analytics

[Level AI](https://thelevel.ai/) ****is a leading provider of cutting-edge SaaS solutions, specializing in artificial intelligence software for the modern Contact Center. Our mission: revolutionize customer sales experiences through cutting-edge speech AI, NLP/NLU, CV and information retrieval systems.

Empowering contact center stakeholders with real-time insights, our tech facilitates data-driven decision-making for contact centers, enhancing service levels and agent performance. As a vital team member, your work will be cutting-edge technologies and will play a high-impact role in shaping the future of AI-driven enterprise applications. You will directly work with people who've worked at Amazon, Facebook, Google, and other technology companies in the world. With Level AI, you will get to have fun, learn new things, and grow along with us. Ready to redefine possibilities? Join us!

**Competencies:** Python-Django, Golang, OOP, DS, Algorithm, Relational and Non-Relational Databases, Caching, GCP

### **What you'll be liable for :**

- BS/BS+MS in Engineering with a minimum of 4-5 years hands on experience with backend technologies preferably Python from Tier-1 colleges.
- Minimum 2 years of experience in service oriented architecture.
- Experience with development of enterprise level B2B software.
- Experience with multithreaded architectures, web services, and caching.

### **We'll love to explore more about you if you have:**

- Good written and verbal communication skills.
- Able to lean large scale, complex systems quickly.
- Agility to work in fast-paced environments.
- Over communication for development, blockers, requirements.
- Navigational skills in obscure, fast-paced and doubtful scenarios.

### **Roles and Responsibilities:**

- End-to-end responsibility for integral piece or application. Collaboration with team members.
- Assist directly and indirectly in continuous hiring process.
- Engineering excellence.
- Operational excellence.

To learn more visit : https://thelevel.ai/

Funding : https://www.crunchbase.com/organization/level-ai

LinkedIn : https://www.linkedin.com/company/level-ai/

Senior Backend Engineer - AI

[Level AI](https://thelevel.ai/) ****is a Series B funded Mountain View, CA-based startup innovating in the Voice AI space. We are backed by top VCs, technologists from Silicon Valley, and industry experts. We are on a mission to revolutionize the customer sales experience for businesses. We are innovating in speech AI, NLP/NLU, and information retrieval systems to bring customers and businesses closer to one another.

As a critical member of the team, your work will be cutting-edge technologies and will play a high-impact role in shaping the future of AI-driven enterprise applications. You will directly work with people who've worked at Amazon, Facebook, Google, and other technology companies in the world. With Level AI, you will get to have fun, learn new things, and grow along with us.

Core Competencies :  Python-Django, React, JavaScript, HTML, CSS, Firebase, OOP, DS, Algorithm, Relational and Non-Relational Databases, Caching, GCP

### **Responsibilities**

- Build slick responsive interfaces for our AI tools to deliver the best customer experience
- Responsible for the end-to-end development of features and tools.
- Build cutting edge web interfaces for customer-facing tools and features
- Translate designs and wireframes into high-quality full-stack code
- Develop new features using React and backend tools (Django, NodeJS)
- Build reusable components and front-end libraries for future use.
- Build RESTful API layer access to our backend system.

### **Requirements**

- Bachelor’s degree in Engineering with a minimum of 3-6 years of Fullstack development experience.
- Familiarity with ML workflow (training, testing, deployment) is a plus, for understanding development requirements.
- 2+ years of experience in webapp development.
- Bachelor's degree in Computer Science, or related fields.
- Strong proficiency in JavaScript, HTML, and CSS.
- Thorough understanding of React and its core front-end principles.
- Strong proficiency in Django framework in Python.
- Experience developing RESTful APIs with GraphQL is a plus
- Experience working with relational databases such as Postgres or MySQL.

Compensation:

We offer market-leading compensation, based on the skillset and aptitude of the candidate.

Senior FullStack Engineer - AI

The Level is a Mountain View, CA-based startup innovating in the Voice AI space. We are backed by top VCs, technologists from Silicon Valley and industry experts. We are on a mission to revolutionize the customer sales experience for businesses. We are innovating in speech AI, NLP and information retrieval systems to bring customers and businesses closer to one another.

As one of the critical members of the Level team your work will be new and of the highest impact to shape the future of AI in businesses. You will directly work with a small experienced team of technologists to identify and solve a new set of problems. The team has experience from Amazon Alexa, Facebook, Google and other leading AI organizations. You will have the freedom to pave a new path to achieve our mission.

### **Responsibilities:**

- Challenge the status quo within the company and the industry to drive innovation for our customers.
- Scale Level AI’s backend, machine learning infrastructure, and platform by anticipating future needs and trends.
- Take ownership of critical components of Level AI’s stack, services, and platform.
- Drive engineering and operational excellence across the team.
- Lead the planning, implementation, and delivery of complex features.

### **Requirements:**

- Bachelor’s or Master’s degree in Computer Science, Electronics, or a related field.A minimum of 6 years of backend engineering experience.
- Proficiency with large scale distributed systems, service oriented architecture, and relational as well as databases
- Demonstrated experience in scaling complex systems, with the ability to evaluate technical trade-offs and make informed decisions.
- Strong grasp of computer science fundamentals, particularly in designing and building scalable systems.
- In-depth understanding of core computer science areas, including Algorithms, Data Structures, and Object-Oriented Design.

Staff Software Engineer - Infrastructure

Level AI

Our state-of-the-art AI-native solutions are designed to drive efficiency, productivity, scale, and excellence in sales and customer service.
With a focus on automation, agent empowerment, customer assistance, and strategic business intelligence, we are dedicated to helping our clients exceed customer expectations and drive profitable business growth.
Companies like Affirm, Carta, Vista, Toast, Swiss Re, ezCater, etc. use Level AI to take their business to new heights with less effort.

Level AI

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